CSIA
CDET
Effective Date: May 7, 2026
Blue Flue Solutions (“Blue Flue,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit bluefluesolutions.com, request a quote, schedule service, or otherwise interact with us. By using our website or services, you agree to the practices described below.
1. Information We Collect
Information You Provide
When you submit a quote request, contact form, or schedule service, we collect:
- Name
- Phone number
- Email address
- Service address (street, city, ZIP code)
- Type of service requested and any details you choose to share (e.g., chimney condition, preferred appointment date)
- Any other information you voluntarily include in messages, calls, or text exchanges with our team
Information Collected Automatically
When you visit our website, we (and our analytics providers) may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, links clicked, time spent, and referring website
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and contact inquiries
- Schedule, perform, and follow up on chimney, fireplace, and dryer vent services
- Send appointment reminders, status updates, and service confirmations by phone, SMS, or email
- Process payments and maintain customer records
- Improve our website, services, and marketing
- Comply with legal obligations and enforce our terms
3. SMS and Phone Communications
By providing your phone number, you consent to receive calls and text messages from Blue Flue Solutions related to your service request, including appointment scheduling, dispatch updates, and follow-up. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP; transactional service messages may continue while a job is active. We do not sell your phone number or share it with third parties for their marketing purposes.
4. Cookies and Tracking
We use cookies, pixels, and similar technologies to operate the site, remember your preferences, measure traffic, and understand how visitors use our pages. Third-party tools we may use include Google Analytics and Google Tag Manager. Most browsers let you refuse or delete cookies through their settings; doing so may limit some site features.
5. How We Share Information
We do not sell or rent your personal information. We share it only in these situations:
- Service providers: hosting, email delivery, scheduling, payment processing, analytics, and similar vendors that help us operate the business, under contracts that limit their use of your data.
- Technicians and dispatch: the team members who need your address and contact information to complete your service.
- Legal requirements: when required by law, subpoena, court order, or to protect rights, safety, or property.
- Business transfers: if Blue Flue is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We keep customer records for as long as needed to provide services, follow up on warranties, comply with tax and legal requirements, and resolve disputes. When information is no longer needed, we delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may:
- Request a copy of the personal information we hold about you
- Ask us to correct or delete that information
- Opt out of marketing emails by clicking “unsubscribe” in any message we send
- Opt out of marketing SMS by replying STOP
To make a request, email info@stg-blueflue-staging.kinsta.cloud or call (469) 207-1203. We may need to verify your identity before fulfilling certain requests.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.
10. Third-Party Links
Our website may link to third-party sites (such as Google Maps, BBB, and CSIA). We are not responsible for the privacy practices of those sites. Review their policies before sharing information with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest revision. Material changes will be highlighted on the site or sent to you directly when appropriate.
12. Contact Us
Questions or requests about this Privacy Policy can be sent to:
Blue Flue Solutions
4651 Clover Haven St
Dallas, TX 75227
Phone / Text: (469) 207-1203
Email: info@stg-blueflue-staging.kinsta.cloud