Terms of Service

Effective Date: May 7, 2026

These Terms of Service (“Terms”) govern your use of bluefluesolutions.com and the services provided by Blue Flue Solutions (“Blue Flue,” “we,” “us,” or “our”). By visiting our website, requesting an estimate, or hiring us for service, you agree to these Terms. If you do not agree, please do not use our site or services.

1. Services We Offer

Blue Flue Solutions provides residential and commercial chimney, fireplace, and dryer vent services across the Dallas–Fort Worth and San Antonio metro areas, including but not limited to chimney repair, chimney cleaning, chimney inspection, chimney relining, chimney cap installation, fireplace services, refractory panel replacement, gas log installation, dryer vent cleaning, dryer vent repair, and dryer vent installation and rerouting.

2. Estimates and Pricing

Prices shown on our website (e.g., “Starting at” amounts) reflect the simplest scope of work under typical conditions. Final pricing is determined after on-site assessment and depends on factors such as chimney/vent condition, accessibility, materials required, and code-compliance needs. Phone and online estimates are not binding until confirmed in a written quote or work authorization.

3. Scheduling, Cancellation, and Rescheduling

We make every effort to arrive within the scheduled window. Same-day arrivals depend on technician availability and route conditions. Customers may reschedule or cancel appointments by calling or texting (469) 207-1203 at least 24 hours before the scheduled time. We reserve the right to charge a trip fee for missed appointments without timely notice or for situations where service cannot be completed due to access, safety, or condition issues at the property.

4. Customer Responsibilities

To allow us to perform safe, efficient service, you agree to:

• Provide accurate contact and address information when scheduling.
• Ensure a responsible adult is present during the appointment when required.
• Provide reasonable access to the chimney, fireplace, dryer, attic, or roof, including unlocked gates, cleared paths, and pets secured.
• Disclose known conditions affecting the work area (e.g., active leaks, recent repairs, structural concerns, hornets/pests).
• Pay invoices in accordance with the payment terms below.

5. Payment Terms

Unless otherwise agreed in writing, payment is due upon completion of service. We accept the payment methods listed on the invoice. Late payments may incur interest at the maximum rate permitted by Texas law and reasonable collection costs. Returned-payment fees may apply.

6. Workmanship Warranty

Blue Flue Solutions stands behind our workmanship. Specific warranty terms (duration, scope, and exclusions) are disclosed on the work authorization or invoice for each job. The warranty does not cover:

• Pre-existing conditions, hidden defects, or damage discovered after work begins
• Damage caused by storm, fire, flood, animal activity, vandalism, normal wear and tear, or improper customer use
• Work performed by anyone other than Blue Flue Solutions following our completion
• Cosmetic variations in masonry, mortar color, paint, or stain

Manufacturer warranties for parts and equipment are passed through to the customer; please refer to the manufacturer’s terms.

7. Limitation of Liability

To the fullest extent permitted by Texas law, Blue Flue Solutions’ total liability for any claim arising from the website, our services, or these Terms is limited to the amount paid by the customer for the specific service that gave rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or lost use, even if we have been advised of the possibility of such damages.

8. Hazardous Conditions and Code Compliance

Chimneys, fireplaces, and dryer venting must comply with applicable building codes and manufacturer specifications. If our technicians discover a condition that is unsafe, non-compliant, or beyond the agreed scope, we will pause work and discuss options with you. We may decline to operate, light, or test equipment that we determine to be unsafe.

9. Photography and Documentation

Our technicians may photograph or video-document chimney and dryer vent components for inspection records, estimating, and warranty purposes. Photos may be shared with you and used internally by Blue Flue Solutions. We will not publish images of the interior of your home in marketing materials without your permission.

10. Communications Consent

By providing your phone number, you consent to receive calls, voicemails, and SMS messages from Blue Flue Solutions for scheduling, dispatch, follow-up, and service-related purposes. Standard message and data rates may apply. You may opt out of marketing texts at any time by replying STOP; transactional messages tied to an active job may continue. See our Privacy Policy for details.

11. Website Use

The content on bluefluesolutions.com — including text, images, logos, and graphics — is owned by Blue Flue Solutions or licensed to us and is protected by copyright and trademark law. You may view and share our content for personal, non-commercial purposes. You may not reproduce, modify, or use it for commercial purposes without our written permission.

You agree not to:

• Submit false or misleading information through our forms
• Attempt to gain unauthorized access to our systems
• Use the site to transmit spam, malware, or harassing content
• Scrape or copy our content for competing commercial use

12. Third-Party Links and Tools

Our site links to third parties such as Google Maps, the Better Business Bureau, and the Chimney Safety Institute of America. We do not control those sites and are not responsible for their content, terms, or privacy practices.

13. Indemnification

You agree to indemnify, defend, and hold harmless Blue Flue Solutions, its owners, employees, and contractors from any claim, damage, or expense (including reasonable attorneys’ fees) arising from your misuse of our services, breach of these Terms, or violation of any law or third-party right.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising under these Terms or our services will be resolved exclusively in the state or federal courts located in Dallas County, Texas, and you consent to that venue. The parties agree to attempt good-faith resolution by direct communication before initiating any formal proceeding.

15. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” at the top will reflect the latest revision. Continued use of the website or our services after changes are posted constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be sent to:

Blue Flue Solutions
4651 Clover Haven St
Dallas, TX 75227
Phone / Text: (469) 207-1203
Email: info@stg-blueflue-staging.kinsta.cloud